Arm Keil Technical Support provides on-line and telephone assistance to licensed customers with a valid support and maintenance contract. This includes installing, configuring and operating the Keil C51, C251, C166, MDK-ARM and DS-MDK software (referred to collectively as the Arm Keil tools) and associated Arm Keil hardware products. We also provide free licensing assistance to all licensed customers regardless of product expiration or release date. Questions about the use of third-party IDEs or plug-ins to the Arm Keil tools should be directed to the third-party supplier where they will be addressed more efficiently.
Rather than provide programming assistance to debug code, our approach is to show you how to use the Arm Keil tools to help you identify problems in your code. If you think you’ve identified a product problem, we may troubleshoot application code up to the point of determining if the Arm Keil tools are performing as documented.
How To Contact Technical Support
For support communication ARM uses a web-based support system called silver.arm.com. This system files, tracks and answers all support cases. Accessing and using the system just requires a few steps: